Privacy policy
MPOWERED HEALTH™ PRIVACY POLICY
Mpowered Health TM LLC and its Affiliates (collectively "Mpowered" or "Mpowered Health") is committed to protecting your privacy. This Privacy Policy describes our practices regarding the Personal Information that may be collected from users of Mpowered Health's mobile apps, website, software, documentation, current and future platforms ("Platform") and/or data collected through the provision of Mpowered Health services, including without limitation, the hosting of Mpowered Health Platform ("Services"). By submitting Personal Information through our Platform or Services, you expressly consent to the collection and processing of your Personal Information in accordance with this Privacy Policy. If you do not agree to this Privacy Policy, please do not use the Platform or Services. Mpowered Health's use of Personal Information collected through the Platform or Services is limited to the purposes described in this Privacy Policy. We at Mpowered Health recognize your right to confidentiality and are committed to protecting your privacy. We operate under the following set of strict privacy principles with regard to your Personal Information. Personal Information includes any Personally Identifiable Information or Personal Health Information.
1. COLLECTION OF YOUR PERSONAL INFORMATION
a. We collect the following information from you on your behalf:
b. We will not seek your Personal Information from any other individual or party without your explicit consent or permission
c. We do not knowingly collect any information from minors, allow minors to use the Services and for Mpowered Health to collect information from such minors unless (i) a parent or legal guardian has provided appropriate consents and authorizations or (ii) there are state laws allowing such use. Please contact us at privacy@mpoweredhealth.com , if you believe we have inadvertently collected. Personal Information from minors without proper consents, so that we may investigate and take appropriate action as soon as possible.
2. USES OF AND SHARING YOUR PERSONAL INFORMATION
a. We devote considerable effort toward ensuring that your Personal Information is secure. Mpowered Health employs strict administrative, technical, and physical security measures to safeguard all Personal Information.
b. Personal Information you submit to us is used to provide services to you, respond to requests that you make and to help us serve you better. Some of the ways in which we may use your Personal Information include: to create and maintain your account; to identify you as a user in our system; to operate, maintain, and improve our Platform, and Services; to personalize and improve your experience; to send you administrative e-mail; to respond to your comments or inquiries; to send you surveys, promotional communications about our products; to protect, investigate, and deter against fraudulent, unauthorized, or illegal activity; and to make telephone calls to you, from time to time, as a part of secondary fraud protection or to solicit your feedback with your permission.
c. We will use de-identified and/or aggregated information to provide services to (i) help consumers such as yourself make better decisions for you and your families and to (ii) help organizations serve you better. We may share other non-identifiable and statistical information about our Users with other parties. As an example, we may aggregate your ratings for a provider / service in a deidentified manner with ratings of other consumers. We may present such aggregated ratings to consumers who are evaluating similar services.
d. We will not share your Personal Information with another Individual or Third Party without your consent.
e. As part of providing you with access to our Platform we and our Partners may need to provide you with certain communications, such as requests for additional medical records, service announcements and administrative messages. These communications will be secure and are considered part of the Platform and your Account. Under certain circumstances, where you request services from a Partner, you may end up communicating with the Partner and/or exchange Personal Health Information via insecure email communication. Mpowered Health cannot ensure the security or confidentiality of such messages sent by email or any communication exchanges between you and any Partner outside the purview and the protection of the Platform. Mpowered Health cannot be held responsible for such communications between you and the Partner.
f. We may also share your information if we need to so a third party vendor can help us provide our services (for example if we use a vendor to help us manage our Platform or to collect information in response to questions we may ask you. We may also use other vendors. We make sure those vendors have strict confidentiality practices. We may also disclose your information if, among other things, we are required to do so by law or if acting with a good faith belief that such disclosure is reasonably necessary to: (1) comply with legal process, including, but not limited to lawful subpoenas; (2) enforce the Terms of Use of our Platform; (3) respond to legal claims; (4) respond to your requests for services; or (5) protect the rights, property, or personal safety of our Platform, its users, or the public.
g. We may offer a publicly accessible blog or discussion area. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. Anytime you post on our blog, please be aware that you may be posting using a third party application and we have no access or control over this information. This Privacy Policy does not cover the practices of these third parties. Your interaction with these third-party applications is governed by the privacy policy of the company providing it.
h. We may display personal testimonials of satisfied customers on our Platform in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at privacy@mpoweredhealth.com
i. OTHER DISCLOSURES - Mpowered Health may disclose information about you if it believes such disclosure is necessary to (a) comply with laws or to respond to lawful requests and legal process; or (b) protect or defend the rights, safety, or property of Mpowered Health, users of the Services, or any person including to enforce our agreements, policies, and terms of use or (c) in an emergency to protect the personal safety of any person. We may also share information about you in connection with or during negotiation of any merger, financing, acquisition, bankruptcy, dissolution, transaction or proceeding involving sale, transfer, divestiture or disclosure of all or a portion of our business or assets to another company. In the event that information is shared in this manner, notice will be posted on our Platform.
j. NOTICE TO CALIFORNIA RESIDENTS - YOUR CALIFORNIA PRIVACY RIGHTS (AS PROVIDED BY CALIFORNIA CIVIL CODE SECTION 1798.83) - California's "Shine the Light" law, Civil Code section 1798.83, requires certain businesses that share customer Personal Information with third parties for the third parties' direct marketing purposes to respond to requests from California customers asking about the businesses' practices related to such information-sharing. Alternately, such businesses may have in place a policy not to disclose a customer's Personal Information to third parties for the third parties' direct marketing purposes if the customer has exercised an option to opt-out of such information-sharing. We have such a policy in place. If you wish to opt-out of such information sharing, please stop using the Platform & Services and de-activate your account. Please note that under California law businesses are only required to respond to a customer making such a request once during any calendar year.
Mpowered Health TM LLC and its Affiliates (collectively "Mpowered" or "Mpowered Health") is committed to protecting your privacy. This Privacy Policy describes our practices regarding the Personal Information that may be collected from users of Mpowered Health's mobile apps, website, software, documentation, current and future platforms ("Platform") and/or data collected through the provision of Mpowered Health services, including without limitation, the hosting of Mpowered Health Platform ("Services"). By submitting Personal Information through our Platform or Services, you expressly consent to the collection and processing of your Personal Information in accordance with this Privacy Policy. If you do not agree to this Privacy Policy, please do not use the Platform or Services. Mpowered Health's use of Personal Information collected through the Platform or Services is limited to the purposes described in this Privacy Policy. We at Mpowered Health recognize your right to confidentiality and are committed to protecting your privacy. We operate under the following set of strict privacy principles with regard to your Personal Information. Personal Information includes any Personally Identifiable Information or Personal Health Information.
1. COLLECTION OF YOUR PERSONAL INFORMATION
a. We collect the following information from you on your behalf:
- Account information when you register for an Mpowered Health account, which includes your email address and phone number
- Any personal health information that you provide to us
- Any other information you may provide such as feedback, ratings, surveys
- Any health information that we receive from a third party with your consent or at your request
- If you communicate with us regarding a question or comment, any information you include in that question or comment
- Information related to your usage of the Platform or Services
- Information related to your access of the Platform or Services, such as the type of device, the time and date of your access, your browser type, IP address, and other information related to how your device interacts with our Platform
b. We will not seek your Personal Information from any other individual or party without your explicit consent or permission
c. We do not knowingly collect any information from minors, allow minors to use the Services and for Mpowered Health to collect information from such minors unless (i) a parent or legal guardian has provided appropriate consents and authorizations or (ii) there are state laws allowing such use. Please contact us at privacy@mpoweredhealth.com , if you believe we have inadvertently collected. Personal Information from minors without proper consents, so that we may investigate and take appropriate action as soon as possible.
2. USES OF AND SHARING YOUR PERSONAL INFORMATION
a. We devote considerable effort toward ensuring that your Personal Information is secure. Mpowered Health employs strict administrative, technical, and physical security measures to safeguard all Personal Information.
b. Personal Information you submit to us is used to provide services to you, respond to requests that you make and to help us serve you better. Some of the ways in which we may use your Personal Information include: to create and maintain your account; to identify you as a user in our system; to operate, maintain, and improve our Platform, and Services; to personalize and improve your experience; to send you administrative e-mail; to respond to your comments or inquiries; to send you surveys, promotional communications about our products; to protect, investigate, and deter against fraudulent, unauthorized, or illegal activity; and to make telephone calls to you, from time to time, as a part of secondary fraud protection or to solicit your feedback with your permission.
c. We will use de-identified and/or aggregated information to provide services to (i) help consumers such as yourself make better decisions for you and your families and to (ii) help organizations serve you better. We may share other non-identifiable and statistical information about our Users with other parties. As an example, we may aggregate your ratings for a provider / service in a deidentified manner with ratings of other consumers. We may present such aggregated ratings to consumers who are evaluating similar services.
d. We will not share your Personal Information with another Individual or Third Party without your consent.
e. As part of providing you with access to our Platform we and our Partners may need to provide you with certain communications, such as requests for additional medical records, service announcements and administrative messages. These communications will be secure and are considered part of the Platform and your Account. Under certain circumstances, where you request services from a Partner, you may end up communicating with the Partner and/or exchange Personal Health Information via insecure email communication. Mpowered Health cannot ensure the security or confidentiality of such messages sent by email or any communication exchanges between you and any Partner outside the purview and the protection of the Platform. Mpowered Health cannot be held responsible for such communications between you and the Partner.
f. We may also share your information if we need to so a third party vendor can help us provide our services (for example if we use a vendor to help us manage our Platform or to collect information in response to questions we may ask you. We may also use other vendors. We make sure those vendors have strict confidentiality practices. We may also disclose your information if, among other things, we are required to do so by law or if acting with a good faith belief that such disclosure is reasonably necessary to: (1) comply with legal process, including, but not limited to lawful subpoenas; (2) enforce the Terms of Use of our Platform; (3) respond to legal claims; (4) respond to your requests for services; or (5) protect the rights, property, or personal safety of our Platform, its users, or the public.
g. We may offer a publicly accessible blog or discussion area. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. Anytime you post on our blog, please be aware that you may be posting using a third party application and we have no access or control over this information. This Privacy Policy does not cover the practices of these third parties. Your interaction with these third-party applications is governed by the privacy policy of the company providing it.
h. We may display personal testimonials of satisfied customers on our Platform in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at privacy@mpoweredhealth.com
i. OTHER DISCLOSURES - Mpowered Health may disclose information about you if it believes such disclosure is necessary to (a) comply with laws or to respond to lawful requests and legal process; or (b) protect or defend the rights, safety, or property of Mpowered Health, users of the Services, or any person including to enforce our agreements, policies, and terms of use or (c) in an emergency to protect the personal safety of any person. We may also share information about you in connection with or during negotiation of any merger, financing, acquisition, bankruptcy, dissolution, transaction or proceeding involving sale, transfer, divestiture or disclosure of all or a portion of our business or assets to another company. In the event that information is shared in this manner, notice will be posted on our Platform.
j. NOTICE TO CALIFORNIA RESIDENTS - YOUR CALIFORNIA PRIVACY RIGHTS (AS PROVIDED BY CALIFORNIA CIVIL CODE SECTION 1798.83) - California's "Shine the Light" law, Civil Code section 1798.83, requires certain businesses that share customer Personal Information with third parties for the third parties' direct marketing purposes to respond to requests from California customers asking about the businesses' practices related to such information-sharing. Alternately, such businesses may have in place a policy not to disclose a customer's Personal Information to third parties for the third parties' direct marketing purposes if the customer has exercised an option to opt-out of such information-sharing. We have such a policy in place. If you wish to opt-out of such information sharing, please stop using the Platform & Services and de-activate your account. Please note that under California law businesses are only required to respond to a customer making such a request once during any calendar year.
k. Social Networking Platforms - We may allow you to connect and share information with certain social networking platforms such as Facebook ("Social Networking Platforms"). By choosing to use these Social Networking Platforms, you allow Mpowered Health to share information with the Social Networking Platform. For example, you might use an application to publish Mpowered Health related notices on Facebook. If you do not want us to continue to provide your information to the Social Networking Platform, you may change your privacy settings in the Social Networking Platform. You may be able to access certain features of our Platform using Social Networking Platforms. These services will authenticate your identity and provide you the option to share certain Personal Information with us such as your name, email address, and other Personal Information to prepopulate an application. Since we do not control the privacy practices of the Social Networking Platforms and sign-in services you may choose to use and since this Privacy Policy does not cover their practices, you should visit the privacy policies of any Social Networking Platform or sign-in service you choose to use to understand their practices.
3. YOUR INFORMATION CHOICES
We offer you choices regarding the collection, use and sharing of your Personal Information such as turning of notifications or disabling use of cookies. Our delivery of Platform & Services will be affected by your choices.
4. CHANGES TO YOUR PERSONAL INFORMATION
You may change your Personal Information in your account by editing your profile within the Platform and are responsible for the accuracy of the information you enter. In the event you cannot, but wish to make a change via the Platform, you may contact support@mpoweredhealth.com for assistance. In order to prevent fraud & misuse and to protect our consumers, we may have to ask you for additional verification and attestations before we can assist you with that change.
5. ACCOUNT DEACTIVATION & DELETION OF YOUR PERSONAL INFORMATION
You may change decide to de-activate your account. Upon deactivation, Mpowered Health will, at your written request and at no cost, provide you with a copy of all your Personal Information in the Platform that was entered by you or provided to you by third parties. You may make this request to support@mpoweredhealth.com . In order to prevent fraud & misuse and to protect our consumers, we may have to ask you for additional verification and attestations before we can assist you with this request. Because we are a healthcare IT company dealing with PHI, we will archive all your health information for 10 years from the date of de-activation and such archived data will be used for legal compliance and audit purposes only. AFTER YOUR ACCOUNT HAS BEEN DE-ACTIVATED WE WILL NOT REQUEST, ACCEPT OR SHARE PERSONAL IDENTIFIABLE INFORMATION FROM ANY OTHER INDIVIDUAL OR THIRD PARTY EVEN IF YOUR CONSENT MAY EXIST AS PART OF YOUR ARCHIVED ACCOUNT INFORMATION. At the end of 10 years from the date of deactivation, we will immediately delete your personal health records from the system.
6. USE OF COOKIES & OTHER TRACKING ELEMENTS
a. "Cookies" are small pieces of information that a website sends to your computer's hard drive while ou are viewing a website. We may use both session cookies (which expire once you close your eb browser) and persistent cookies (which stay on your computer until you delete them) to rovide you with a more personal and interactive experience on our Platform & Services. Our Platform uses cookies during your on-line session to deliver content specific to your interests and to collect the domain name of the server from which you are visiting. Cookies allow us to avoid showing you the same content repeatedly. Our cookies do not contain Personal Information. They enable Mpowered Health to relate your use of the Platform to information that you have specifically and knowingly provided to our Platform
b. We may use Local Storage Objects ("LSOs") such as HTML5 to store content information and preferences. Various browsers may offer their own management tools for removing HTML5 LSOs. We may not recognize or respond to "do not track" technologies employed by your browser.
c. We may also use "Web Beacons" (also known as "clear gifs," "web bugs," "1-pixel gifs,") that allow us to collect non-identifiable information about you. Web beacons are tiny images, placed on a web page or e-mail that can tell us if you have visited a particular area of our Platform. We use web beacons to manage cookies, count visits, and to learn what works and what does not. We also use web beacons to tell if you open or act on our emails. Because web beacons are used in conjunction with persistent cookies, if you set your browser to decline or deactivate cookies, web beacons cannot function.
d. "Flash cookies" are used to store your preferences such as volume control or to display content based upon what you view on our website to personalize your visit. Third party partners who provide certain features on our website, such as videos, may place Flash cookies on your device. They may use Flash cookies to track your Web browsing activity and to display personalized advertising. Flash cookies are different from other cookies because of the amount of, type of, and way in which data is stored. Cookie management tools provided by your browser usually will not remove Flash cookies. To learn more about Flash cookies, who has placed Flash cookies on your device, and how to manage privacy and storage settings for Flash cookies click here: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager.html#117118
e. We do not control the privacy practices of the third parties who place or track Flash cookies and this Privacy Policy does not cover their practices. You should visit the privacy policies of companies who place Flash cookies to understand their practices.
f. Most web browsers are set to accept cookies by default. If you prefer, you can typically remove and reject cookies from our Platform with your browser settings. If you remove or reject our cookies, it will affect how our Platform and Services work for you.
g. There may be other tracking technologies now and later devised and used by us in connection with our Platform. Further, third parties may use tracking technologies with our Platform. We do not control those tracking technologies, and we are not responsible for them. However, you consent to potentially encountering third party tracking technologies in connection with your use of our Platform and accept that this Terms of Use does not apply to the tracking technologies or practices of such third parties. In such cases, you must check the third party website to confirm how your information is collected and used.
h. Our Platform also uses Google Analytics to help our Site collect and process data. We may use analytics services to help analyze how users use the Platform & Services. These services use cookies and scripts to collect and store information such as how users interact with our Apps, errors users encounter when using our apps, device identifiers, how often users visit the Platform, what pages they visit etc. We use the information we get from Google Analytics only to improve our Platform & Services. Please see the following links for more information about Google Analytics: http://www.google.com/privacy_ads.html , http://www.google.com/privacy.html,http://www.google.com/analytics/tos.html and http://www.google.com/policies/privacy/partners/
7. SECURITY OF YOUR PERSONAL INFORMATION
In an effort to prevent unauthorized access, use, or disclosure, Mpowered Health takes reasonable administrative, technical and physical measures to protect your Personal Information stored on our servers. Despite these measures, you should know that Mpowered Health cannot fully eliminate security risks associated with Personal Information. No method of transmission over the Internet, or method of electronic storage, is 100% secure and for this reason, we cannot guarantee the absolute security of your Personal Information. Any information you provide while using the Services is at your own risk. If you have any questions about security on our Platform or Services, you can contact us at the contact information set forth below.
8. CONTACT MPOWERED HEALTH
Mpowered Health welcomes your comments or questions regarding this Privacy Policy. Please e-mail us at privacy@mpoweredhealth.com or write to us at the following address:
Mpowered Health LLC.
650 Fremont Avenue, Ste B, #200,
Los Altos, California - 94024
9. CHANGES TO THIS PRIVACY POLICY
3. YOUR INFORMATION CHOICES
We offer you choices regarding the collection, use and sharing of your Personal Information such as turning of notifications or disabling use of cookies. Our delivery of Platform & Services will be affected by your choices.
4. CHANGES TO YOUR PERSONAL INFORMATION
You may change your Personal Information in your account by editing your profile within the Platform and are responsible for the accuracy of the information you enter. In the event you cannot, but wish to make a change via the Platform, you may contact support@mpoweredhealth.com for assistance. In order to prevent fraud & misuse and to protect our consumers, we may have to ask you for additional verification and attestations before we can assist you with that change.
5. ACCOUNT DEACTIVATION & DELETION OF YOUR PERSONAL INFORMATION
You may change decide to de-activate your account. Upon deactivation, Mpowered Health will, at your written request and at no cost, provide you with a copy of all your Personal Information in the Platform that was entered by you or provided to you by third parties. You may make this request to support@mpoweredhealth.com . In order to prevent fraud & misuse and to protect our consumers, we may have to ask you for additional verification and attestations before we can assist you with this request. Because we are a healthcare IT company dealing with PHI, we will archive all your health information for 10 years from the date of de-activation and such archived data will be used for legal compliance and audit purposes only. AFTER YOUR ACCOUNT HAS BEEN DE-ACTIVATED WE WILL NOT REQUEST, ACCEPT OR SHARE PERSONAL IDENTIFIABLE INFORMATION FROM ANY OTHER INDIVIDUAL OR THIRD PARTY EVEN IF YOUR CONSENT MAY EXIST AS PART OF YOUR ARCHIVED ACCOUNT INFORMATION. At the end of 10 years from the date of deactivation, we will immediately delete your personal health records from the system.
6. USE OF COOKIES & OTHER TRACKING ELEMENTS
a. "Cookies" are small pieces of information that a website sends to your computer's hard drive while ou are viewing a website. We may use both session cookies (which expire once you close your eb browser) and persistent cookies (which stay on your computer until you delete them) to rovide you with a more personal and interactive experience on our Platform & Services. Our Platform uses cookies during your on-line session to deliver content specific to your interests and to collect the domain name of the server from which you are visiting. Cookies allow us to avoid showing you the same content repeatedly. Our cookies do not contain Personal Information. They enable Mpowered Health to relate your use of the Platform to information that you have specifically and knowingly provided to our Platform
b. We may use Local Storage Objects ("LSOs") such as HTML5 to store content information and preferences. Various browsers may offer their own management tools for removing HTML5 LSOs. We may not recognize or respond to "do not track" technologies employed by your browser.
c. We may also use "Web Beacons" (also known as "clear gifs," "web bugs," "1-pixel gifs,") that allow us to collect non-identifiable information about you. Web beacons are tiny images, placed on a web page or e-mail that can tell us if you have visited a particular area of our Platform. We use web beacons to manage cookies, count visits, and to learn what works and what does not. We also use web beacons to tell if you open or act on our emails. Because web beacons are used in conjunction with persistent cookies, if you set your browser to decline or deactivate cookies, web beacons cannot function.
d. "Flash cookies" are used to store your preferences such as volume control or to display content based upon what you view on our website to personalize your visit. Third party partners who provide certain features on our website, such as videos, may place Flash cookies on your device. They may use Flash cookies to track your Web browsing activity and to display personalized advertising. Flash cookies are different from other cookies because of the amount of, type of, and way in which data is stored. Cookie management tools provided by your browser usually will not remove Flash cookies. To learn more about Flash cookies, who has placed Flash cookies on your device, and how to manage privacy and storage settings for Flash cookies click here: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager.html#117118
e. We do not control the privacy practices of the third parties who place or track Flash cookies and this Privacy Policy does not cover their practices. You should visit the privacy policies of companies who place Flash cookies to understand their practices.
f. Most web browsers are set to accept cookies by default. If you prefer, you can typically remove and reject cookies from our Platform with your browser settings. If you remove or reject our cookies, it will affect how our Platform and Services work for you.
g. There may be other tracking technologies now and later devised and used by us in connection with our Platform. Further, third parties may use tracking technologies with our Platform. We do not control those tracking technologies, and we are not responsible for them. However, you consent to potentially encountering third party tracking technologies in connection with your use of our Platform and accept that this Terms of Use does not apply to the tracking technologies or practices of such third parties. In such cases, you must check the third party website to confirm how your information is collected and used.
h. Our Platform also uses Google Analytics to help our Site collect and process data. We may use analytics services to help analyze how users use the Platform & Services. These services use cookies and scripts to collect and store information such as how users interact with our Apps, errors users encounter when using our apps, device identifiers, how often users visit the Platform, what pages they visit etc. We use the information we get from Google Analytics only to improve our Platform & Services. Please see the following links for more information about Google Analytics: http://www.google.com/privacy_ads.html , http://www.google.com/privacy.html,http://www.google.com/analytics/tos.html and http://www.google.com/policies/privacy/partners/
7. SECURITY OF YOUR PERSONAL INFORMATION
In an effort to prevent unauthorized access, use, or disclosure, Mpowered Health takes reasonable administrative, technical and physical measures to protect your Personal Information stored on our servers. Despite these measures, you should know that Mpowered Health cannot fully eliminate security risks associated with Personal Information. No method of transmission over the Internet, or method of electronic storage, is 100% secure and for this reason, we cannot guarantee the absolute security of your Personal Information. Any information you provide while using the Services is at your own risk. If you have any questions about security on our Platform or Services, you can contact us at the contact information set forth below.
8. CONTACT MPOWERED HEALTH
Mpowered Health welcomes your comments or questions regarding this Privacy Policy. Please e-mail us at privacy@mpoweredhealth.com or write to us at the following address:
Mpowered Health LLC.
650 Fremont Avenue, Ste B, #200,
Los Altos, California - 94024
9. CHANGES TO THIS PRIVACY POLICY
Mpowered Health may change this Privacy Policy from time to time. If we make any changes to this Privacy Policy, we will change the “Last Updated” date below. If such changes are material, a notice of the changes will be posted along with the revised Privacy Policy. Your continued use of the platform or Services following the posting of changes to this Privacy Policy will mean that you accept such changes. We encourage you to visit this page from time to time for the latest on our privacy practices.
This Policy was last updated on February 28, 2022. Version 2.0